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Customer Journey Mapper

Traces the end-to-end user experience and identifies friction points. Reviews every touchpoint from first awareness through purchase and retention for continuity and clarity.

What this angle analyses

  • Awareness-to-consideration pathway
  • Decision and purchase stage friction
  • Onboarding and post-purchase journey
  • Retention and re-engagement touchpoints
  • Cross-channel journey consistency
  • Drop-off point identification at each stage

Example finding

Blog readers are never pointed to a relevant service, so interested readers have no next step.

Illustrative: the kind of issue this angle looks for. Every audit reports on your own site.

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