Terms of Service

ScanalytIQ is operated by Lothringer Limited, a company registered in England and Wales (Companies House registration number: 07450804). Contact: scanalytiq@lothringer.co.uk. The service involves Lothringer running an AI-powered website analysis tool on a client's publicly accessible website and delivering the results in the form of a structured report (PDF). Apart from the free Quick Scan on scanalytiq.com, which returns a small number of indicative findings for any URL without an account, there is no paid self-serve software product currently available to the public.

Clients purchase a professional audit service. The deliverable is a written report. The analysis is performed by Lothringer using proprietary tooling. The specific tools, methods, or AI systems used are not disclosed and remain the intellectual property of Lothringer.

Each audit also includes access to the person who ran it, as follows. Any email window runs from the date the report is delivered.

• Starter Audit: answers to your questions about the report by email for 14 days.
• Growth Audit: one 20-minute walkthrough call.
• Full Site Audit: one 30-minute walkthrough call, and answers to your questions by email for 14 days.
• Agency Bundle: a walkthrough call for each client audit in the bundle, or one combined call if you prefer.

Calls take place by phone or video at a time agreed with you. They cover the findings in the report; they don't include further analysis, changes to your website or work beyond the report's scope.

Analysis is performed on publicly accessible web pages only. No access to CMS, hosting, analytics accounts, or private areas of the website is requested or required. The report reflects the state of the site at the time of analysis.

Reports are typically delivered within 2 business days of receiving full payment and the client's URL and brief. Delivery timelines are estimates and not guaranteed.

Payment is due in advance of the audit being conducted. All prices are listed in GBP and exclude VAT. VAT will be added at the applicable UK rate where required. VAT registration number: 321 0443 61.

6.1 Consumers: your right to cancel. If you buy as a consumer, you can cancel within 14 days of the day the contract is made, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

6.2 If you ask us to start within the 14 days. If you expressly ask us to start your audit before the 14 days end:

• if you cancel before the report is delivered, we'll refund what you paid minus a proportionate amount for the work already done;
• once the report has been delivered, you no longer have the right to cancel, as you acknowledged when you placed your order.

6.3 How to cancel. Tell us clearly within the cancellation period, for example by emailing scanalytiq@lothringer.co.uk. You can use the model cancellation form in Section 6.7, but you don't have to. It's enough to send your cancellation before the period ends.

6.4 Refund timing. We'll refund you within 14 days of being told you're cancelling, using the payment method you used, unless you agree otherwise.

6.5 If we can't deliver. If we can't produce a report, for example because the website is inaccessible, we'll refund you in full within 14 days of telling you.

6.6 Your statutory rights (all customers). We'll carry out the audit with reasonable care and skill. If it isn't, you can ask us to put it right, and if we can't (or can't within a reasonable time or without significant inconvenience to you), you're entitled to an appropriate price reduction, which may be a full refund. Our quality guarantee — if you're not satisfied with the depth of any section of the report, tell us which areas need more detail and we'll revise it — is in addition to these rights, not instead of them. Nothing in these terms limits your statutory rights as a consumer.

7.1 You may use the report for your own business purposes.

7.2 If you buy as an agency, consultant or other intermediary (including under the Agency Bundle or with white-label branding), you may share, reproduce and present the report, under your own brand if you choose, to the client whose website was analysed, for that client's use.

7.3 You may not resell or sublicense the report to anyone other than the client whose website was analysed, publish it as a whole, or present it as a ScanalytIQ or Lothringer product without our permission.

7.4 The report's findings are suggestions for review (see Section 8), and remain so when shared under your brand.

The report contains observations and recommendations based on a point-in-time analysis. Lothringer is not liable for any commercial outcomes resulting from acting on or not acting on the report's recommendations. The report does not constitute legal, financial, or regulatory advice.

Nothing in these terms excludes liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.

All tooling, prompts, persona frameworks, and methodologies used to produce the report are the intellectual property of Lothringer and are not disclosed as part of the service.

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For questions about these terms: