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Emotional Intelligence Analyst

Evaluates the emotional tone and human connection the site creates. Reviews whether the brand communicates empathy, warmth, and genuine understanding of customer feelings.

What this angle analyses

  • Empathy in copy and messaging
  • Emotional journey through the site
  • Human voice vs corporate tone
  • Vulnerability and authenticity signals
  • Customer pain point acknowledgement
  • Emotional CTA language

Example finding

The 'Our story' page lists dates and milestones but never says why the founders care about the problem.

Illustrative: the kind of issue this angle looks for. Every audit reports on your own site.

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