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Over 60s User
Assesses ease of use for older, less tech-savvy visitors. Reviews font sizes, interaction complexity, and cognitive load for users who may be less familiar with digital conventions.
What this angle analyses
- Font size and readability at standard zoom
- Complex interaction pattern avoidance
- Phone and human contact options
- Technical jargon and assumed knowledge
- Error recovery for less tech-confident users
- Patience for multi-step processes
Example finding
The only way to get in touch is a web form, with no phone number for people who prefer to talk.
Illustrative: the kind of issue this angle looks for. Every audit reports on your own site.
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